病人常见问题
- 医院干净安全吗?
我们的医院既干净又安全——就像它一直以来一样! One of the core elements of properly managing infectious diseases is the cleanliness of our physical facility. We partner with a national environmental services vendor to keep our hospital current on the most effective cleaning and disinfection protocols available in healthcare today. 我们采取的一些措施包括:
- 每天两次对病人区进行清洁和消毒.
- 增加到每天三次清洁和消毒表面, 大厅和高接触区域,包括所有等候区, 入口, 电梯和洗手间.
- 每天对医院其他区域进行清洁和消毒.
- 遵守预防感染的最佳做法.
- 隔离预防清洗程序 & 进入COVID-19患者护理区域的卫生保健人员的个人防护装备.
- Isolating positive or suspected COVID-19 patients on a specialized unit that is disconnected from the remainder of our hospital. Negative-pressure air units are in place to ensure that the airflow from these areas of the hospital remains separate from our other patient, 访客及员工区.
To learn more about how we are keeping our patients safe during COVID-19.
- 你们有足够的设备和能力来完成我的手术吗?
Our clinical teams will conduct twice daily "go/no-go" meetings in which they will review crucial supplies such as PPE, 药物, 血, space and staffing to ensure that we have enough to comfortably care for those undergoing elective/non-urgent procedures AND accommodate our normal emergency care and potential COVID-19 patients.
我们的日程安排没有排满. Out of an abundance of caution and with the conservation of supplies in mind, 我们不会马上安排一个完整的日程. Should things continue to progress positively, we'll increase our capacity on a week-by-week basis. 这是为了你我的安全.
- 你有足够的员工来恢复选择性/非紧急程序吗?
Our team regularly monitors staffing levels to ensure a safe environment for all patients, 供应商和雇员. 此外,我们每天对所有员工进行COVID-19症状筛查. We are confident that we have the appropriate staff and providers to resume elective and non-urgent procedures while also accommodating our normal emergency care and potential COVID-19 patients.
- 我的经历会和过去一样吗?
Your experience in our facility may look a little different than in the past, but this is because we have new processes and procedures in place to further protect your health during the COVID-19 pandemic.
- 在手术过程中我应该期待些什么?
到达设施后, you will be asked the same standard screening questions and provided with a cloth mask (if you do not already have one). If you have your own mask or bandana to cover your mouth and nose, you can wear that.
You may never see another patient while you are here, and that is intentional for now. We are currently trying to minimize overlap in an effort to promote social distancing, 节约资源, 保护我们所有病人和员工的安全.
You are going to be asked COVID-19 screening questions multiple times by multiple people, 直到你接受手术. 你可能会厌倦这些问题, 但我们向你保证,这是为了你的健康和安全, 还有我们的员工.
You may never see the faces of your care team members under their protective equipment. 我们对此感到遗憾, as the personal connections we have with our patients and community are what keep us going. 然而, this is an important precaution we are taking to protect you and our clinical staff.
- 在放映过程中会被问到什么问题?
The questions are part of our standard COVID-19 screening process and include asking if you have...
- 咳嗽
- 呼吸急促(气促)。
或者至少有以下两种症状:
- 发热。
- 发冷
- 反复颤抖,浑身发冷
- 肌肉疼痛
- 头疼。
- 喉咙痛
- 味觉或嗅觉新丧失
无论何时,请诚实地回答这些筛选问题. 如果你的手术必须延期,那就延期吧. It does NOT mean it will be canceled, and we will work with you to reschedule as soon as possible.
- 我该如何准备手术呢?
如果你正在做外科手术, we encourage you to practice "safer at home" behaviors for seven (7) days to minimize potential exposure prior to your procedure. This means going a step further from social distancing -- trying only to leave your home for critical needs such as groceries or going to the pharmacy. 如因重要原因需要外出,必须佩戴口罩. You also will be asked to check your temperature twice a day during this seven-day period and report any result above 100°F to your provider. Finally, you will be tested for COVID-19 prior to your procedure as an additional precaution.
If you are having an imaging procedure, you will be screened and masked, but not tested for COVID-19.
- 我会接受COVID-19检测吗?
如果你正在做外科手术, you will be tested for COVID-19 prior to your procedure. 您的供应商将为测试下订单, 医院会通知你安排时间的. 如果你的测试结果是阳性的, 你的手术将延期, 你会得到有关护理的指示. If you are having an imaging procedure, you will be screened and masked, but not tested for COVID-19.
- Can my family member/spouse/friend/caregiver come with me to the facility?
Same Day Surgery patients are permitted one (1) WELL visitor (excluding endoscopy procedures which will remain at zero visitors). 然而, we strongly recommend that visitors/companions wait outside or in their cars due to limited seating capacity in our adjusted waiting areas. We have a process in place to assure visitors/companions are communicated with about the procedure. We have golf carts on site that can transport you to the Emergency Room entrance. You may also be dropped off by your family member/spouse/friend/caregiver at the Emergency Room entrance. 在这里了解更多关于游客限制的信息.
- 当我到达我的程序发生了什么?
当你到达设施的时候, you will be asked the same standard screening questions and provided with a cloth mask (if you do not already have one). If you have your own mask or bandana to cover your mouth and nose, you can wear that.
- 我是否会在COVID-19患者附近接受治疗?
We are not performing elective/non-urgent procedures on COVID-19 positive patients at this time.
所有传染病检测呈阳性的病人, 包括COVID-19, are isolated for treatment in accordance with Tennessee Department of Health and CDC guidelines. Our hospital has a dedicated isolation wing for treatment of patients under investigation (PUIs) and patients who have tested positive for COVID-19. - 如果我对我的程序有其他问题,我应该联系谁?
如果您有任何问题,请致电我们的团队 931.967.8200.